Taking lessons over 40 minutes on Zoom
Please beware of time limitations imposed on free calls
Zoom used to have no time limitations for 1-to-1 calls for customers on the free plan. However, due to changes in their Terms of Service, starting May 2nd 2022, all free meetings will have a 40-minute limit regardless of the number of participants in the call.
※If your tutors have paid Zoom accounts connected to Cafetalk they are not subject to this 40-minute limit.
※Please note that after a meeting ends (at the 40-minute limit) you will be able to rejoin the meeting for another 40 minutes using the same meeting link.
In response to the changes above, Cafetalk is now temporarily requesting the following.
・When the call ends after 40 minutes, click on the "Start Zoom" button on the request page again to restart the meeting.
When the tutor informs you about rejoing the meeting, leave the current Zoom meeting and rejoin by clicking the same "Start Zoom" button on the request page.
Suggested procedure for handling lessons over 40 minutes.
When the tutor is using a free Zoom account, the host (in this case the tutor) will see a warning around 30 minutes into the meeting which announces that they only have 10 more minutes left.
For students: you will be asked to close the current meeting and rejoin from the same link.
Leave the current Zoom meeting and rejoin by clicking the same "Start Zoom" button on the Cafetalk request page.
If you have any problems entering Zoom again, please contact us through the chat box in the lower right corner of the website.
Changing the call app assigned to a request
It is possible to change a request that was first designated to be delivered using Zoom to a Skype request.
If you wish to change the assigned application, please contact Cafetalk support (chat box in the lower right corner of the website), and let us know the number of the request you wish to change from Zoom to Spkype.
We deeply apologize for any inconvenience caused. If you have any questions about using Skype, please feel free to contact Cafetalk Support (chat box in the lower right corner of the website) at any time.
※This article is temporary. The information and solutions proposed on this reflect the state of Zoom as of April 30, 2022. We will update users of any significant developments through the dashboard.