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My Coupons/Vouchers Seem Unredeemable

It might be the case that the coupon/voucher you have requested do not meet the term of use. Please check the details below.

For Coupons:

  1. Coupons are valid for set time. If your selected date for the lesson is not within the valid time of a coupon, you will not be able to use it.
  2. If specified, coupons can only be used for certain lessons or tutors.
  3. Coupons can't be used for lesson packs.
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  4. Coupons can only be used once per student.
  5. If the teacher is on holiday or temporarily set to not accept requests, you will not be able to make a new request.
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  6. Coupons cannot be used on hidden lessons.

For Vouchers:

  1. Please set the date and time of the lesson to a date and time within the validity period. Tickets can only be used when requesting a date and time within the validity period.
  2. The ticket is only valid for lessons within the price listed on the ticket. Points and tickets cannot be used together.
  3. If the ticket specifies a teacher name, lesson name or category, it can only be used for requests within that designation.
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  4. If the ticket states [only for a tutor you are taking for the first time], you can only use it for lessons with a tutor you have never taken before.
  5. Vouchers cannot be used for lesson packs.
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  6. Vouchers can only be used once.
  7. Vouchers cannot be used for tutors whose profile is temporarily closed.
  8. Vouchers cannot be used on hidden lessons.

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